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BizVerify |
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| HK Jerry Technology Co., Limited |
| Verified By : SMR(HK) |
| Verified Date : 2010-04-24 |
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***Mp3 players Technical support
1. the player can not start shooting
The reason lies in batteries. The power of battery may be used up or the battery is installed in correctly! So we just need to change the battery or connect the battery in correct way!
2. No sound from the player
The reason may lie in volume adjustment or earphone problem. So, regulate the volume , or turn to a better earphone
3. Shut-down at once after starting
The reason lies in battery, too. Maybe there is not enough power in the battery. So please change battery.
4. the computer may get abnormal when you plug the player into the computer or take it out, why?
The reason mainly lies in the process that you plug in or pull out the USB port when the files are transferring to the file. We suggest that the users do not disconnect the player and computer when file transferring or formatting.
5. the music stopping and starting at intervals when playing
The reason lies in a poor contact between Mp3 players and computer when down-loading the files to the player. We suggest the user re-plug and pull several times, or change a USB port, or use longer USB cable, or change a computer
6. Songs maybe skipped and the player becomes out of work when playing.
It is quite normal to skip one or two songs when playing with Mp3 players! The main reason lies in incorrect compression format of music, which causes player’s incapable recognition of the music, and the player skip the song automatically without playing these songs.
Moreover, the chipset will also have effect on this.
There is a RESET button on the body, you can use this button to re-start the player.
7. Why a good WMA file can not be played with our player, but it says workable in the User Manual
Some WMA file is protected by DRM (Digital Right Management). People can protect the music and have them only play in your computer. If you want to play the music in your players, you have to use “Windows Media Player” to down load the music.
8. After connect with the USB cable, can not find the removable disk
A. To check USB cable whether normal connect with the PC and the Players
B. To check USB cable whether is damaged
C. To check BIOS of the PC whether is enabled (exactitude is: USB ENABLED, Inaccuracy is: USB DISABLED)
D. Is right of driver install, reinstall driver.
E. Your PC main board doesn’t support USB interface, please you have to upgrade the PC main board driver
9. When download or upload occur the mistake or ceasing
A. To check USB cable whether shed off from the PC or the player
B. Is the battery exhausted? Please replace battery.
***Technical support about USB flash disks :
1. Which operating systems are supported for use with a USB Drive?
Supported operating systems include Windows 98SE (drivers provided), ME, 2000, XP (Pro and Home edition), Mac OS 9.2 and above, and also Linux 2.4.17 and above.
2. What type of files can be stored on a USB Drive?
The USB Drive behaves like any other hard drive, thus supports storage of all types files provided the operating system is compatible.
3. Can the USB Drive be used directly with a digital camera or a Windows CE device?
The USB Drive SD is able to read any SD card used with most digital cameras today, thus allowing it to perform as a SD card reader in addition to its file storage capability. Digital cameras however do not have an operating system allowing them to access the standard USB Drive directly.
4. Does a USB Drive contain any moving parts inside?
No. All USB Drives are solid-state memory device, which makes them very versatile and compact.
5. What are the major difference(s) between a standard USB Drive and the USB Drive Pro?
In addition to all the storage features of a standard USB Drive, the USB Drive Pro includes USB-Lock, USB-Secure Zip, USB-Mail, and USB-Backup software.
6. Can I play and listen to my music files directly from a USB Drive?
Yes this feature is available on AVPLUS mp3, which is a USB Drive with a built-in MP3 player and a voice recorder.
7. Are there any precautions I should take in using the USB Drive?
Yes. Keep the USB Drive out of humidity, heavy physical shock, heavy electronic shock etc.
8. What is the number of erase/write cycles of the USB Drive?
1,000,000 (one million) cycles.
9. Can I use my USB Drive with USB hubs?
Yes, the USB Drive functions normally with USB hubs.
10. Can I use my USB Drive with Win CE or Palm OS?
Currently, the USB Drive can only work on a computer that has USB 1.1 or USB 2.0 support,
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